Our Good Practices in Company’s Code of Conduct
We are continually accredited for our good business practices in Code of Conduct. We are a company that values ethical behavior and encourage good governance for all our stakeholders including employees, suppliers and customers. We respect to abide by our company policies and quality management system. All stakeholders must understand and perform actions strictly under SMART’s code of conduct when dealing business or having an association with SMART. All employees must perform day-to-day operations by following all the company rules and guidelines including company’s ethical code of conduct, company policies and ISO standards.
ISO Quality Service Management
In 2010, SMART achievedthree Quality Management SystemsISO 9001-2015 for Providing Import Clearance, Custom Clearance and Supplying Manpower Service, Providing Catering Services and HACCP. In 2013, SMART again achieved Environmental Management System ISO 14001-2015 for Procurement of Equipment and General Office Management Services. The Document & Compliance Team and HESS Team performs internal audit quarterly and bi-annual management review to all organizational departments and project sites for improving the Company’s Management System.
Additionally, Guardian Independent Certification Myanmar performs external audit annually to all organization departments for ISO review. SMART emphasizes external audit’s reviews, comments and nonconformance report to improve the organization’s overall performance. Thus, the responsible department in the organization will perform Immediate Corrective Action and SMART Management strictly follows up for review of the corrective action. In the past year 2019, the external audit founded SMART with minor nonconformance and one criteria area improvement suggestion for ISO 9001:2015,one minor nonconformancefor ISO 14001:2015 and two minor nonconformance and one criteria area improvement suggestion for ISO 9001:2015. These nonconformance and criteria areas was taken immediate action by the respective organization departments and followed up with SMART Management review.
Quality Service Improvement Cross-Discussion Meetings
To maintain quality service, our departments with the Managing Director hold a weekly Near-Miss Quality Meeting every Thursday to report any Operation & Risk Management Issues, Client Complaints and Work Challenges. In the meeting, department members discuss and share their good or bad experiences for others to gain a new lesson learn or knowledge for future improvement. These meetings between cross departments and the Managing Director help employees gain benefit for their better service performance as well as achieving company’s established goals and objectives. The Quality Service Improvement Meetings are also a free in house training activity where the Company can invest valuable capacity building for its employees.
