At SMART, sustainability is important for the continuation and economic growth of our business and stakeholders. Hence, we have founded a value chain to practice and abide by in our daily operations. This is achieved in operating and managing projects for a profitable win among our partners without compromising on safety and environmental issues in the long run.

In all SMART work activities, we plan and source for reliable suppliers. Only reliable and credible suppliers who are pre-approved by Management can provide services of materials, goods and services to SMART. All these approved vendors are annually reviewed credentials and evaluated for annual performance.

In the process of working with suppliers, SMART always looks for areas of improvement by making recommendations to suppliers for better performance. SMART encourages the growth of suppliers, as they will help SMART add value to the resources.

Preparing and delivering quality services and goods to our clients is the core of SMART’s service value. At SMART, we want to deliver only the best and smart solutions of services to our clients. It’s SMART’s utmost interest that clients are happy and satisfied with the quality services. SMART’s objective is for no customer complaint.

For continuous improvement in services, SMART welcomes any strong customer feedback and evaluations for review. SMART regularly conducts internal audits for service quality and safety management. Likewise, annual customer feedback surveys are conducted for performance review. All relevant findings of company audits and customer surveys are shared with all stakeholders for preplanning and cooperative improvement in future.